I made an online acquisition but I cannot see it among my parcels shown in the EshopWedrop account. Why? What can I do?
- We are kindly asking you to check if the online store has sent your products and if they were successfully delivered to your EshopWedrop shopping address
- Did you receive a tracking number for the order from the online store? We recommend you to use a track&trace local delivery option, even if this sometimes costs (a little) more. For your peace of mind, (usually) it worths to
- If the products were delivered, but the expeditor did not label your correct unique shopping address on the parcel, we will keep your parcels in the "Unidentified" category and will make investigations
- We are kindly asking you to contact us and send us all the details you have in order to clarify the situation.
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