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2021-02-15

#ShareThePain - #ShareTheGain

You have #SharedThePain  – EshopWedrop has listened!

We understand that we have seriously dropped the ball since the start of the year, and we are deeply saddened that since January 2021 deliveries have taken much longer than initially expected. We also recognize that for some of you, your parcels have been severely delayed since December 2020; this was not acceptable! At EshopWedrop, we have taken this very seriously and so we have taken extra measures to rectify this moving forward with the aim of mitigating future delays.

We have also listened to your feedback on social media – and we want to apologize to all our customers and to let you know that we accept full responsibility for letting you down earlier this year. Where customers have often felt let down and ignored, we have no excuse. Slow or non-existent communication has left you angry, and rightfully so! We could make the excuse that Brexit and the many changes required in the new year had left us overwhelmed and attempt to shift blame elsewhere, but that would serve no useful purpose moving forward. We can only try to regain your trust and take your feedback on board in the future.

To that end, we are temporarily waiving customs clearance fees* on ALL parcels (promo will be automatically applied at checkout)**. This means that when you use our service during this period you’re saving on every parcel. We encourage you to share this news with your friends on social media using #ShareTheGain:

Low-Value Parcels (customs value up to EUR 22):
Import Customs Clearance Fee from
EUR 0.99  is reduced to ZERO
Import Customs Payments Fee from 9.99% is reduced to ZERO

Mid Value Parcels (customs value from EUR 22 to EUR 150):
Import Customs Clearance Fee from
EUR 4.99 is reduced to ZERO
Import Customs Payments Fee from 9.99% is reduced to ZERO

High-Value Parcels (customs value over EUR 150):
Import Customs Clearance Fee from
EUR 9.99 is reduced to ZERO
Import Customs Payments Fee from 9.99% is reduced to ZERO

Import Customs Payments Fee from 9.99% (minimum payment of EUR 0.99)

Know that we will continue to learn from our mistakes and take ownership when things go wrong. Moving forward, we will strive for total transparency with our customers and to rectify any situation for you as soon as we are able! We ask for your continued patience and loyalty as we work to bring our standards up to the level you deserve once more.

Take advantage of your personal EshopWedrop Address for FREE today!

EshopWedrop is a smart delivery service that helps you deliver your online orders from stores in the USA, and Europe to Latvia cost-effectively!

Don’t have an EshopWedrop profile?

Register today to start receiving your international parcels easily!–  Click here.

If you still have concerns or issues regarding our service, please share with us what happened and how EshopWedrop can fix this for you? We want to make things right!

EshopWedrop Team

**Import Customs Clearance Service Fee: 

This is the service fee charged to the clients by EshopWedrop for the service for taking care of the import formalities of each parcel. These fees are different for LV, MV, and HV parcels and are according to the official tariffs list published on the website.

Import Customs Payments Service Fee: 

This is the service fee charged to the clients by EshopWedrop for the service of making the Import Customs Payments on behalf of the client. These are Import VAT, Import Customs Duties, and Other Import Taxes paid by in order to import each parcel. This fee is a percentage of the total amount of such Import Customs Payments made for each parcel, with a min amount being charged and they are according to the official tariffs list published on the website.

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